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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rhea's Hunky Man!!!

October 17, 2025

5  out of  5
rating by Rhea's Hunky Man!!!
"Mr Russell was very clear and informative about everything that I needed and convinced me that I needed insurance on all my vehicles my recreation vehicle and also my house. No one has done that so far & my wife thought I was funny. So she laughed at me and was happy with the results too. We feel a whole lot more secure with Russell and State Farm insurance because we know you're not going anywhere! It's nice to have someone local that we can talk to if we have an issue or problem. If my wife is happy about it then I'm happy about it. Russell also saved us a little bit of money each month on our insurance for the house which helps during this day and time. So from my wife and I we thank you and very happy to be with State Farm."
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Catherine H

September 29, 2025

5  out of  5
rating by Catherine H
"Russell was very knowledgeable and kind."
We responded:
"Thank you, Catherine, for sharing your positive experience with Russell. It's wonderful to hear that his knowledge and kindness made a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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GerriJo Hibbs

September 22, 2025

5  out of  5
rating by GerriJo Hibbs
"Kathryn was absolutely amazing to work with. She was informative and efficient and ensured all of my needs were met. 10/10 recommend"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathryn provided such excellent service and met all your needs. Your recommendation means a lot to us!"
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Dakota Walters

September 18, 2025

5  out of  5
rating by Dakota Walters
"Kathryn was very knowledgable she whipped up a quote for all my insurance needs and was very quick to respond if your looking for better insurance prices i highly recommend to give them a call and see if they can meet your needs!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathryn was able to assist you promptly and effectively. Your recommendation means a lot to us, and we're glad we could meet your insurance needs!"
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Amanda Carranco

September 15, 2025

5  out of  5
rating by Amanda Carranco
"I have been with James Gowen for over a decade and him and his staff continue to impress me with their hospitality and service 🥰 They are family! They anticipate my every need and have made every life change painless when updating with them and when needing to add additional protection for my family. In addition to that, all of the staff are just good people ☺️ Kathryn is my go to person when I need anything; however, all staff have taken on that role when I have needed them. I am so grateful for James Gowen, his team and State Farm Insurance!"
We responded:
"Thank you so much, Amanda, for sharing your wonderful experience with us. It's truly rewarding to hear that our team has been able to provide you with the service and support you deserve over the years. We're delighted to know that Kathryn and the rest of the team have been there for you whenever needed. Your kind words and trust mean a lot to us, and we're grateful to have you as part of our State Farm family."
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Bridget Means

August 30, 2025

5  out of  5
rating by Bridget Means
"James Gowen with State Farm went above and beyond to get me the best quote possible. He made the process simple, quick, and stress-free while ensuring I had the most affordable coverage for my needs. Highly recommend his service!"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that James was able to make the process simple and stress-free while finding the best coverage for you. Your recommendation means a lot, and we're glad to have met your expectations."
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Gina McDonald

August 29, 2025

5  out of  5
rating by Gina McDonald
"Kathryn has been so good with communication and getting us exactly what we wanted and needed. She has gone over and beyond and would recommend her and State Farm! She has been the absolute best staying in contact with us and giving us all our options. Thank you Kathryn and State Farm! Best customer service we have had in a long time. More than pleased!"
We responded:
"Thank you, Gina, for sharing your wonderful experience with Kathryn and our team. It's fantastic to hear that she provided you with excellent communication and service, ensuring you received exactly what you needed. Your recommendation means a lot to us, and we're delighted to know that you are more than pleased with the service. We appreciate your feedback and look forward to continuing to serve you."
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James Grayson

August 29, 2025

5  out of  5
rating by James Grayson
"Russell Lewis was FANTASTIC! Top notch service and very knowledgeable. Would recommend to anyone and everyone!"
We responded:
"Thank you, James, for sharing your experience with Russell Lewis. It's wonderful to hear that you received top-notch service and found his expertise valuable. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can assist you with, please let us know."
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Jamie Blakely

August 28, 2025

5  out of  5
rating by Jamie Blakely
"I am amazed withe the help that I received from Russell Lewis. We made a long term plan!"
We responded:
"Thank you for sharing your experience, Jamie. It's wonderful to hear that Russell was able to assist you in creating a long-term plan. We appreciate your feedback and are glad to know you had a positive experience with us. Your satisfaction is important, and we're here to help whenever you need us."
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Sharena Edington

August 14, 2025

5  out of  5
rating by Sharena Edington
"Erick was very nice and helped my experience go smoothly! Highly recommend State Farm!"
We responded:
"Thank you, Sharena, for sharing your positive experience with us! It's wonderful to hear that Erick was able to assist you effectively and make your experience smooth. Your recommendation means a lot, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
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Reggie Rose

August 5, 2025

5  out of  5
rating by Reggie Rose
"IT WAS WONDERFUL!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to continuing to serve your insurance needs."
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Carla Gibson

July 31, 2025

5  out of  5
rating by Carla Gibson
"Russell was very professional and knowledgeable about all my insurance needs. Thanks Russell 😁"
We responded:
"Thank you for sharing your experience, Carla. It's wonderful to hear that Russell was able to assist you with professionalism and expertise. Your feedback is greatly appreciated, and we're glad to know you had a positive experience with us."
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Michael. Moore

July 7, 2025

5  out of  5
rating by Michael. Moore
"State farm is the best in all aspects, bundling! true to there word and ever staff I've come encounter has been the most polite, courteous, and so very helpful, and big shout out Mallory gowen! I pray i spelled her name correctly🙏🏿 Thank you State Farm 🚜"
We responded:
"Thank you, Michael, for your wonderful feedback! It's fantastic to hear that you've had such positive experiences with our team and that our bundling options have met your needs. Mallory will be delighted to know she made a great impression. We appreciate your kind words and your trust in us."
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Karlene Bagwell Browning

July 7, 2025

5  out of  5
rating by Karlene Bagwell Browning
"He was very helpful. Saved us a lot of money,"
We responded:
"Thank you, Karlene, for your kind words and for taking the time to share your experience. It's wonderful to hear that you found the service helpful and that we could assist in saving you money. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Richard Baer

July 3, 2025

5  out of  5
rating by Richard Baer
"Russel Lewis was amazing he hooked me up with not only better coverage but more coverage and a much lower cost for all of it then I was PAYING.for much less coverage!!! THANK YOU, SIR. IM VERY, VERY PLEASED"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russel was able to assist you in finding better coverage at a lower cost. Your satisfaction is our priority, and we're delighted to know you're pleased with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Yuarvez F

June 30, 2025

5  out of  5
rating by Yuarvez F
"Very informative, quick, and helpful with getting me a new policy for life, auto and homeowners. A+ service!"
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that you found the process of getting a new policy for life, auto, and homeowners informative and quick. Providing A+ service is our goal, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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Mykal Henderson

June 26, 2025

5  out of  5
rating by Mykal Henderson
"Russ helped me find the insurance that fits my needs at a better rate than I was paying before."
We responded:
"Thank you, Mykal, for sharing your experience with us. It's wonderful to hear that Russ was able to assist you in finding the right insurance at a better rate. We appreciate your feedback and are glad to have you as a valued customer."
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Erma Noiel

June 24, 2025

5  out of  5
rating by Erma Noiel
"The agent was very helpful and knowledgeable. He was able to get me better prices for all of my needs."
We responded:
"Thank you, Harmonie, for sharing your positive experience. It's great to hear that you found the assistance helpful and knowledgeable, and that we could offer you better prices for your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Melissa Holland

June 20, 2025

5  out of  5
rating by Melissa Holland
"Exceptional customer service!"
We responded:
"Thank you, Melissa, for your wonderful feedback! It's fantastic to hear that you had an exceptional experience with our customer service. We truly appreciate your support and are here to assist you with any of your insurance needs. "
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Magnum Williams

June 16, 2025

5  out of  5
rating by Magnum Williams
"Quick and easy to deal with. Also explained everything well and got me more coverage than I had."
We responded:
"Thank you, Magnum, for sharing your experience. It's great to hear that the process was quick and easy for you and that everything was explained clearly. We're pleased to know you received more coverage than expected. Your feedback is greatly appreciated."
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Mushu Quiggs

June 9, 2025

5  out of  5
rating by Mushu Quiggs
"Russell was extremely helpful!"
We responded:
"Thank you for sharing your feedback! It's wonderful to hear that Russell was able to assist you effectively. We appreciate your kind words and your perfect rating. If you have any more questions or need further assistance, feel free to reach out."
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Lake Shores

June 5, 2025

5  out of  5
rating by Lake Shores
"Working with Mr. Russell was a great experience. I have saved money on my car insurance and I really appreciate it."
We responded:
"Thank you for sharing your experience with Mr. Russell. It's wonderful to hear that you were able to save money on your car insurance. Your feedback is greatly appreciated, and we're glad to know you had a positive experience. If there's anything else we can assist you with, please feel free to reach out."
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Are you kidding me?

June 3, 2025

5  out of  5
rating by Are you kidding me?
"Working with Russell Lewis at James Gowen State Farm has been a great experience! Russell is extremely knowledgeable in all areas of insurance but he helped me with Home & Auto. I had a ton of questions, he was patient, kind & helped me with my two teenage kids and their car insurance, plus my homeowners insurance dropped! Great guy! I’d call him everytime!"
We responded:
"Thank you for sharing your experience with Russell at our agency. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Chris Hinds

June 2, 2025

5  out of  5
rating by Chris Hinds
"Russell has been straight forward and transparent with everything. He gave me a better value for a cheaper price. I was excited to switch over to statefarm because of Russell."
We responded:
"Thank you, Chris, for sharing your positive experience with us. It's wonderful to hear that Russell's straightforward and transparent approach made your transition to State Farm smooth and valuable. We're delighted that you found a better value with us, and we appreciate your trust in our services. Your feedback motivates us to continue providing excellent service."
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Serena Spann

May 7, 2025

5  out of  5
rating by Serena Spann
"Russell Lewis is so patient, very personable and treated me with respect. All encounters with him were very professional."
We responded:
"Thank you, Serena, for sharing your experience with Russell. It's wonderful to hear that he provided you with such professional and respectful service. Your feedback is greatly appreciated and helps us continue to deliver the best possible service."