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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gennifer McFadden

Gennifer McFadden

November 15, 2024

5  out of  5
rating by Gennifer McFadden
"Very nice and helpful! Great to work with!"
We responded:
"Thank you so much, Gennifer! It's wonderful to hear that you found the experience nice and helpful. Working with you was a pleasure!"
Profile photo of Cayley Freeman

Cayley Freeman

November 14, 2024

5  out of  5
rating by Cayley Freeman
"Russell made sure my husband & I were covered & made the process so smooth!!!! 10000/10 recommend. We left progressive and couldn’t be happier!"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Russell made the process smooth and ensured you and your husband are well-covered. We're delighted you chose us over Progressive and couldn't be happier with your decision!"
Profile photo of Rick ells

Rick ells

October 16, 2024

5  out of  5
rating by Rick ells
"Chris did a great job setting up our new policy. Easy to work with."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Chris made the process of setting up your new policy easy and efficient. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Profile photo of Daylan Henderson

Daylan Henderson

October 9, 2024

4  out of  5
rating by Daylan Henderson
"Always super helpful and thorough when I call! Only issue is sometimes I have to call several times through the day to get on the line with someone. Probably just super busy helping people, they're really good at that!"
We responded:
"Thanks for your feedback, Daylan! It's great to hear that you find our team super helpful and thorough. We apologize for the inconvenience of having to call multiple times. We're working on improving our availability to better serve you."
Profile photo of Carrie Hoover

Carrie Hoover

October 3, 2024

5  out of  5
rating by Carrie Hoover
"The staff at James Gowen is awesome. Ms. Katherine & Ms. Cassandra, just to name two of them. Very welcoming & friendly no matter what you are calling them about. Also very prompt in returning phone calls, which I find very helpful. & I always get to talk to an actual PERSON. Thank you, James Gowen St. Farm!!"
We responded:
"Thank you so much for your kind words, Carrie! We're thrilled to hear that Ms. Katherine and Ms. Cassandra have made such a positive impression. Our team strives to provide prompt and friendly service, and it's wonderful to know that you appreciate speaking with an actual person. We look forward to continuing to assist you!"
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Bryan Mashburn

September 28, 2024

5  out of  5
rating by Bryan Mashburn
"Kat is the lady to speak with! Does great work and helps clear up all your questions!"
We responded:
"Kat's dedication to helping and clarifying all your questions is truly appreciated! Your positive feedback means a lot to us, and we're glad to hear about your great experience."
Profile photo of Haley Harper

Haley Harper

September 20, 2024

5  out of  5
rating by Haley Harper
"Such a wonderful place to be! Julia, Kassandra, and Kathryn made me feel welcomed and taken care of. They were professional yet very personable. I recommend this State Farm to my family and friends! Thank you so much for your help ladies!"
We responded:
"Thanks for taking the time to leave a review! Julia is a good one!"
Profile photo of Daivd Schoenrock

Daivd Schoenrock

September 17, 2024

5  out of  5
rating by Daivd Schoenrock
"They are so AWESOME so far no one can beet there price for my Insurance"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that our prices have met your expectations. We're committed to providing great value and service. If you ever need anything, we're here to help!"
Profile photo of Alison Eley

Alison Eley

September 16, 2024

5  out of  5
rating by Alison Eley
"Kathryn is super sweet!"
We responded:
"Thank you for the kind review, Alison."
Profile photo of Deyron Miller

Deyron Miller

September 11, 2024

5  out of  5
rating by Deyron Miller
"Really helpful, and told me things I didn’t know about car insurance and life insurance. He did his job perfectly and saved me money."
We responded:
"Thank you for sharing your experience, Deyron! It's fantastic to hear that you found the information on car and life insurance helpful and that it saved you money. Providing valuable insights and ensuring you get the best coverage is always the goal."
Profile photo of nathan bischoff

nathan bischoff

September 3, 2024

5  out of  5
rating by nathan bischoff
"Chris has been very helpful and informative with all my questions (dealing with insurance makes my brain a bit mushy). The policy we finalized has everything I needed at a cost almost as friendly as Chris... "Like a good neighbor" is right, glad to be a part of it."
We responded:
"Thanks for sharing your experience, Nathan! It's fantastic to hear that Chris could make the insurance process easier for you and answer all your questions. We're delighted that you found a policy that meets your needs at a great cost. Welcome to the State Farm family!"
Profile photo of Paityn Koller

Paityn Koller

August 30, 2024

5  out of  5
rating by Paityn Koller
"Kathryn is great to work with. She helped me with some claims questions I had when I had my accident. I highly recommend her."
We responded:
"Thank you so much for your kind words about Kathryn! We're delighted to hear she was able to assist you with your claims questions during such a stressful time. Your recommendation means a lot to us!"
Profile photo of Luna

Luna

August 30, 2024

5  out of  5
rating by Luna
"The best, very personnal, informative. Takes the time to explain everything to you. I recommend highly! 5 stars!!"
We responded:
"Thank you so much for your kind words and high recommendation! It's wonderful to hear that you found the service personal and informative. Taking the time to explain everything is a priority, and it's great to know it made a difference for you!"
Profile photo of Tammy Moore

Tammy Moore

August 27, 2024

5  out of  5
rating by Tammy Moore
"They are always so sweet and they always try to get the best price for you"
We responded:
"Thank you so much for your kind words, Tammy! It's wonderful to hear that you appreciate our efforts to find the right price for you. We truly enjoy helping you with your insurance needs!"
Profile photo of Nike H

Nike H

August 24, 2024

5  out of  5
rating by Nike H
"Great customer service very helpful and knowledgeable. Very pleased with the service I was provided. Ask for Jill."
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you found the customer service helpful and knowledgeable. Jill will be delighted to know she made a positive impact on your experience."
Profile photo of That Chick

That Chick

August 23, 2024

5  out of  5
rating by That Chick
"This is the best insurance agency I’ve experienced. MS.Kathryn, with James Gowen, State Farm, is the absolute Best. She Has Progressively and Throughly worked with me to give me the best deals on my Car and Life insurance polices. She is Very knowledgeable and resourceful with my Insurance needs. I highly recommend this establishment to anyone who appreciates Excellent Customer Service."
We responded:
"Thank you so much for your kind words! Kathryn is truly dedicated to providing exceptional service and it's wonderful to hear that she has been able to meet your car and life insurance needs so effectively. Your recommendation means a lot to us, and we're delighted to know you appreciate the excellent customer service we strive to offer."
Profile photo of Todd Jobst

Todd Jobst

August 23, 2024

5  out of  5
rating by Todd Jobst
"Always great customer service. Very friendly and always there to help"
We responded:
"Thank you so much for your kind words, Todd! We're delighted to hear that you appreciate our customer service and find our team friendly and helpful. Your feedback means a lot to us!"
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timothy wood

August 22, 2024

5  out of  5
rating by timothy wood
"They are always helpful and kind and very respectful. They will do everything they can to make sure you are satisfied. They are overall the best"
We responded:
"Thank you so much for your kind words, Timothy! It's wonderful to hear that you find our team helpful, kind, and respectful. We're dedicated to ensuring your satisfaction and truly appreciate your recognition. Your support means a lot to us!"
Profile photo of Jennifer Garcia

Jennifer Garcia

August 21, 2024

5  out of  5
rating by Jennifer Garcia
"Insurance is only as good as the person advising you. Kathryn was able to help us come up with coverages for our home, car and life insurance. I’m so grateful for the time she took explaining things in detail and getting us the coverage we need to have a peace of mind should we need it."
We responded:
"Thank you so much for sharing your experience, Jennifer! It's wonderful to hear that Kathryn was able to assist you in finding the right coverages for your home, car, and life insurance. Your kind words mean a lot to us!"
Profile photo of Dorothy West

Dorothy West

August 19, 2024

5  out of  5
rating by Dorothy West
"I am so glad I changed insurance.What a wonderful group of agents,awesome service, great plan for your need. I am glad to be a state farm customer. All I can say greatness in all my needs. Thank you"
We responded:
"Thank you so much for your kind words, Dorothy! We're delighted to hear that you're happy with your decision to switch to State Farm. It's fantastic to know that our team has been able to meet your needs and provide you with great service. We're here for you whenever you need us!"
Profile photo of Scott Green

Scott Green

August 15, 2024

5  out of  5
rating by Scott Green
"The team James has is off the chart knowledgeable, kind and very professional!! Through but streamlined quality service!!!!!!"
We responded:
"Thank you so much for your fantastic review, Scott! It's wonderful to hear that you found our team knowledgeable, kind, and professional. We're dedicated to providing thorough yet streamlined service, and your feedback means a lot to us!"
Profile photo of Koko Ashraf

Koko Ashraf

August 15, 2024

5  out of  5
rating by Koko Ashraf
"Very friendly guy and super helpful"
We responded:
"Thanks so much for the kind words, Koko! It's great to hear that you found the service friendly and helpful. Your feedback means a lot!"
Profile photo of Marie Patrick

Marie Patrick

August 14, 2024

5  out of  5
rating by Marie Patrick
"Kassandra Brooks was polite and helpful. She saved me a lot of money on my 3 policies. Great office. I've been with them 2 years. I would recommend them to anyone."
We responded:
"Thank you so much for your kind words, Marie! It's fantastic to hear that Kassandra was able to assist you and save you money on your policies. We're delighted to have had you with us for the past two years and truly appreciate your recommendation. Your support means a lot to us!"
Profile photo of Trevor Shontz

Trevor Shontz

August 9, 2024

5  out of  5
rating by Trevor Shontz
"Chris @ state farm was great. My old broker was giving me a headache and canceled my policies twice in 2 months. I switched over to state farm and Chris got everything setup for me within an hour!"
We responded:
"Thanks for sharing your experience, Trevor! It's fantastic to hear that Chris was able to get everything set up for you so quickly. We're glad to have made the switch smooth and hassle-free for you. If you need anything else, we're here to help!"
Profile photo of Heidi Coburn

Heidi Coburn

August 9, 2024

5  out of  5
rating by Heidi Coburn
"Kathryn mashburn is the absolute best agent ever! You can be out of state or anything and you need someone she is the one to answer all your questions and guides you step by step what to do with out hesitation. I locked my keys in car and guess what who new State Farm could help with that. She definitely kept my nerves calm and had me fixed up in a matter of 15 minutes DID I SAY 15 minutes YES! So anyone looking for a agent KATHRYN MASHBURN is your lady. Even if you just have questions she is more than willing to help!!!!"
We responded:
"Thank you so much for sharing your experience, Heidi! It's fantastic to hear how Kathryn was able to assist you so efficiently, even in a stressful situation like locking your keys in the car. We're delighted that she could provide the support you needed and answer all your questions without hesitation. Your recommendation means a lot to us!"