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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chapel Shults

Chapel Shults

December 19, 2024

5  out of  5
rating by Chapel Shults
"1,000% recommend James Gowen’s office with State Farm in Searcy. They have been there for me every step of the way. From guiding me step by step on what to do and expect when someone rear ended me to helping with the process of replacing my home’s damage roof to completing paperwork for securing my homeowner’s insurance in my name only they have gone above of beyond. Kathryn at James’ office has personally seen my latest needs all the way through and the communication and dedication couldn’t have been better. Thank you for always getting me taken care of and for making me feel like a valued customer!!"
We responded:
"Thank you so much for your incredible feedback! It's wonderful to hear that the team has been able to support you through various situations, from handling an accident to securing your homeowner's insurance. Kathryn and everyone at the office are committed to providing the best service possible, and your words truly mean a lot. We're grateful for the opportunity to assist you and look forward to continuing to meet your needs!"
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Thomas Schopp

December 17, 2024

5  out of  5
rating by Thomas Schopp
"Chris helped me got reinstated fast and easy. He was very helpful and a great personality."
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Austin Taylor

December 9, 2024

5  out of  5
rating by Austin Taylor
"Great service! Helped me save a bunch on my auto insurance!"
We responded:
"Thank you so much for your feedback, Austin! It's fantastic to hear that you were able to save on your auto insurance. We're always here to help and make sure you get the greatest possible service!"
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Cindy Yancey

December 3, 2024

5  out of  5
rating by Cindy Yancey
"Catherine was wonderful. Got right on every thing I called about."
We responded:
"Thank you for your great feedback for Catherine! We strive to provide excellent customer service. "
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Cameron Hall

December 2, 2024

5  out of  5
rating by Cameron Hall
"Chris was no less than a prodigy in his field. He is welcoming, concise, and overall an incredible agent. I’d say give him a chance. 👍🏻"
We responded:
"Thank you for trusting our team with all your Insurance needs. "
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Hayden Byram

November 23, 2024

5  out of  5
rating by Hayden Byram
"Highly Recommend!"
We responded:
"Thank you so much for the recommendation, Hayden! It's fantastic to hear that you had a positive experience. We're always here to help with your insurance needs!"
Profile photo of Dylan Mashburn

Dylan Mashburn

November 21, 2024

5  out of  5
rating by Dylan Mashburn
"Kathryn and everyone there is amazing!!"
We responded:
"Thank you so much for your kind words, Dylan! We're delighted to hear that Kathryn and the team have made a positive impact on your experience. Your feedback means a lot to us!"
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Misty Danley

November 19, 2024

4  out of  5
rating by Misty Danley
"Li was looking for life insurance for my mom and Russell called me… we talked a few minutes and it was set up!! So easy"
We responded:
"Thanks for sharing your experience, Misty! It's great to hear that Russell made the process of setting up life insurance for your mom so easy and efficient. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Lindz Hobbs

November 19, 2024

5  out of  5
rating by Lindz Hobbs
"Russell Lewis was fantastic to work! Very thankful for all of his help"
We responded:
"Thank you so much for your kind words, Lindz! It's wonderful to hear that Russell was able to assist you effectively. Your appreciation means a lot to us!"
Profile photo of Gennifer McFadden

Gennifer McFadden

November 15, 2024

5  out of  5
rating by Gennifer McFadden
"Very nice and helpful! Great to work with!"
We responded:
"Thank you so much, Gennifer! It's wonderful to hear that you found the experience nice and helpful. Working with you was a pleasure!"
Profile photo of Cayley Freeman

Cayley Freeman

November 14, 2024

5  out of  5
rating by Cayley Freeman
"Russell made sure my husband & I were covered & made the process so smooth!!!! 10000/10 recommend. We left progressive and couldn’t be happier!"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Russell made the process smooth and ensured you and your husband are well-covered. We're delighted you chose us over Progressive and couldn't be happier with your decision!"
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Rick ells

October 16, 2024

5  out of  5
rating by Rick ells
"Chris did a great job setting up our new policy. Easy to work with."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Chris made the process of setting up your new policy easy and efficient. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Profile photo of Daylan Henderson

Daylan Henderson

October 9, 2024

4  out of  5
rating by Daylan Henderson
"Always super helpful and thorough when I call! Only issue is sometimes I have to call several times through the day to get on the line with someone. Probably just super busy helping people, they're really good at that!"
We responded:
"Thanks for your feedback, Daylan! It's great to hear that you find our team super helpful and thorough. We apologize for the inconvenience of having to call multiple times. We're working on improving our availability to better serve you."
Profile photo of Carrie Hoover

Carrie Hoover

October 3, 2024

5  out of  5
rating by Carrie Hoover
"The staff at James Gowen is awesome. Ms. Katherine & Ms. Cassandra, just to name two of them. Very welcoming & friendly no matter what you are calling them about. Also very prompt in returning phone calls, which I find very helpful. & I always get to talk to an actual PERSON. Thank you, James Gowen St. Farm!!"
We responded:
"Thank you so much for your kind words, Carrie! We're thrilled to hear that Ms. Katherine and Ms. Cassandra have made such a positive impression. Our team strives to provide prompt and friendly service, and it's wonderful to know that you appreciate speaking with an actual person. We look forward to continuing to assist you!"
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Bryan Mashburn

September 28, 2024

5  out of  5
rating by Bryan Mashburn
"Kat is the lady to speak with! Does great work and helps clear up all your questions!"
We responded:
"Kat's dedication to helping and clarifying all your questions is truly appreciated! Your positive feedback means a lot to us, and we're glad to hear about your great experience."
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Haley Harper

September 20, 2024

5  out of  5
rating by Haley Harper
"Such a wonderful place to be! Julia, Kassandra, and Kathryn made me feel welcomed and taken care of. They were professional yet very personable. I recommend this State Farm to my family and friends! Thank you so much for your help ladies!"
We responded:
"Thanks for taking the time to leave a review! Julia is a good one!"
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Daivd Schoenrock

September 17, 2024

5  out of  5
rating by Daivd Schoenrock
"They are so AWESOME so far no one can beet there price for my Insurance"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that our prices have met your expectations. We're committed to providing great value and service. If you ever need anything, we're here to help!"
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Alison Eley

September 16, 2024

5  out of  5
rating by Alison Eley
"Kathryn is super sweet!"
We responded:
"Thank you for the kind review, Alison."
Profile photo of Deyron Miller

Deyron Miller

September 11, 2024

5  out of  5
rating by Deyron Miller
"Really helpful, and told me things I didn’t know about car insurance and life insurance. He did his job perfectly and saved me money."
We responded:
"Thank you for sharing your experience, Deyron! It's fantastic to hear that you found the information on car and life insurance helpful and that it saved you money. Providing valuable insights and ensuring you get the best coverage is always the goal."
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nathan bischoff

September 3, 2024

5  out of  5
rating by nathan bischoff
"Chris has been very helpful and informative with all my questions (dealing with insurance makes my brain a bit mushy). The policy we finalized has everything I needed at a cost almost as friendly as Chris... "Like a good neighbor" is right, glad to be a part of it."
We responded:
"Thanks for sharing your experience, Nathan! It's fantastic to hear that Chris could make the insurance process easier for you and answer all your questions. We're delighted that you found a policy that meets your needs at a great cost. Welcome to the State Farm family!"
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Paityn Koller

August 30, 2024

5  out of  5
rating by Paityn Koller
"Kathryn is great to work with. She helped me with some claims questions I had when I had my accident. I highly recommend her."
We responded:
"Thank you so much for your kind words about Kathryn! We're delighted to hear she was able to assist you with your claims questions during such a stressful time. Your recommendation means a lot to us!"
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Luna

August 30, 2024

5  out of  5
rating by Luna
"The best, very personnal, informative. Takes the time to explain everything to you. I recommend highly! 5 stars!!"
We responded:
"Thank you so much for your kind words and high recommendation! It's wonderful to hear that you found the service personal and informative. Taking the time to explain everything is a priority, and it's great to know it made a difference for you!"
Profile photo of Tammy Moore

Tammy Moore

August 27, 2024

5  out of  5
rating by Tammy Moore
"They are always so sweet and they always try to get the best price for you"
We responded:
"Thank you so much for your kind words, Tammy! It's wonderful to hear that you appreciate our efforts to find the right price for you. We truly enjoy helping you with your insurance needs!"
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Nike H

August 24, 2024

5  out of  5
rating by Nike H
"Great customer service very helpful and knowledgeable. Very pleased with the service I was provided. Ask for Jill."
We responded:
"Thank you so much for your kind words! It's wonderful to hear that you found the customer service helpful and knowledgeable. Jill will be delighted to know she made a positive impact on your experience."
Profile photo of That Chick

That Chick

August 23, 2024

5  out of  5
rating by That Chick
"This is the best insurance agency I’ve experienced. MS.Kathryn, with James Gowen, State Farm, is the absolute Best. She Has Progressively and Throughly worked with me to give me the best deals on my Car and Life insurance polices. She is Very knowledgeable and resourceful with my Insurance needs. I highly recommend this establishment to anyone who appreciates Excellent Customer Service."
We responded:
"Thank you so much for your kind words! Kathryn is truly dedicated to providing exceptional service and it's wonderful to hear that she has been able to meet your car and life insurance needs so effectively. Your recommendation means a lot to us, and we're delighted to know you appreciate the excellent customer service we strive to offer."