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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Richard Baer

February 23, 2026

5  out of  5
rating by Richard Baer
"Russel Lewis was amazing he hooked me up with not only better coverage but more coverage and a much lower cost for all of it then I was PAYING.for much less coverage!!! THANK YOU, SIR. IM VERY, VERY PLEASED"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russel was able to assist you in finding better coverage at a lower cost. Your satisfaction is our priority, and we're delighted to know you're pleased with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Sophia Toth

February 23, 2026

5  out of  5
rating by Sophia Toth
"We’ve been customers for a few years now, and we are so impressed! Great customer service and care for customers."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent James Gowen’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Jacksonville ."
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Capo zapo

January 30, 2026

1  out of  5
rating by Capo zapo
"Bro hooked me up with a better deal for my car! Months go by and it went up like 100 bucks and for some reason i had to keep paying cause they didnt know how to work auto pay"
We responded:
"Hi Javier, Thank you so much for your awesome review! I'm thrilled to hear that you got a better deal for your car. If you ever need anything else, feel free to reach out. "
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Sd beman

January 15, 2026

5  out of  5
rating by Sd beman
"Excellent service, painless changes. Whatever you are paying Catherine, it’s not enough. She is the reason you have my business."
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Laquasha Smith

January 2, 2026

5  out of  5
rating by Laquasha Smith
"Russell is amazing and the service is top tier"
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Debbie Lipka

December 23, 2025

5  out of  5
rating by Debbie Lipka
"I was looking for more affordable insurance. Kassandra from StateFarm contacted me. She gave me the best quote. I was still looking. She kept in contact. She is so sweet, and easy to talk to. Her persistence, and personality convinced me. I want her to be my insurance provider. 100%. Ty Kassandra. I’m saving half of what I was paying. 😊. 👊Kassandra!"
We responded:
"Thank you so much for sharing your experience with us! It's wonderful to hear that Kassandra was able to assist you in finding a more affordable insurance option and that her persistence and personality made such a positive impression. We're delighted to have you as part of our State Farm family and are pleased to know you're saving significantly. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Kassandra. "
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Jennifer Winn

December 17, 2025

5  out of  5
rating by Jennifer Winn
"Kassandra with James Gowan State Farm went above and beyond to find me all the discounts she could. She is so easy to work with!"
We responded:
"Thank you, Jennifer, for sharing your experience with Kassandra. It's wonderful to hear that she was able to assist you in finding all the discounts available and that you found working with her so easy. Your feedback is greatly appreciated, and we're delighted to know you had such a positive experience with our team."
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nisha pooh

December 16, 2025

5  out of  5
rating by nisha pooh
"Mrs. Courtney is always nice and has wonderful customer service and always make sure I get the right quote I need"
We responded:
"Thank you so much for sharing your positive experience with Mrs. Courtney. It's great to hear that her customer service and attention to your needs have made a difference. Your feedback is truly appreciated and helps us continue to provide the best service possible."
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Regina Johnson

December 9, 2025

5  out of  5
rating by Regina Johnson
"The representative was great at explaining everything"
We responded:
"Thank you, Regina, for sharing your positive experience. It's wonderful to hear that our representative was able to clearly explain everything to you. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Jaydyn

November 25, 2025

5  out of  5
rating by Jaydyn
"Amazing service! I got everything I needed and new insurance for my car!"
We responded:
"Thank you, Jaydyn, for sharing your experience! It's wonderful to hear that you received everything you needed and are satisfied with your new car insurance. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."
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lenetria wilkins

November 24, 2025

5  out of  5
rating by lenetria wilkins
"I’ve had an excellent experience working with Russell at James Gowen State Farm. He goes above and beyond to answer questions, explain options, and make sure I’m taken care of. The rates he was able to offer were great, and his professionalism and kindness really stand out. Thank you for making the insurance process easy and stress-free. I’m grateful for the great service and wouldn’t hesitate to recommend him to others!"
We responded:
"Thank you so much for sharing your positive experience with Russell at James Gowen State Farm. It's wonderful to hear that he was able to provide you with excellent service and make the insurance process easy and stress-free. Your recommendation means a lot to us, and we're delighted to know that you found the rates and service to your satisfaction. Your feedback is greatly appreciated!"
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Amber Byrum

October 29, 2025

5  out of  5
rating by Amber Byrum
"Chris is fantastic! Easy to talk to, well informed, personable and kind."
We responded:
"Thank you, Amber, for sharing your positive experience with Chris. It's wonderful to hear that you found him easy to talk to and well-informed. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Nancy O'Brien

October 24, 2025

5  out of  5
rating by Nancy O'Brien
"Russell was very informative and straight forward. Very respectful to me. Answered every question. Very knowledgeable. Just excellent all the way around."
We responded:
"Thank you, Nancy, for sharing your experience with Russell. It's wonderful to hear that he was informative, respectful, and able to answer all your questions thoroughly. Your feedback is greatly appreciated and will be shared with Russell and the team. We're delighted to have provided you with excellent service."
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Catherine H

September 29, 2025

5  out of  5
rating by Catherine H
"Russell was very knowledgeable and kind."
We responded:
"Thank you, Catherine, for sharing your positive experience with Russell. It's wonderful to hear that his knowledge and kindness made a great impression. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Dakota Walters

September 18, 2025

5  out of  5
rating by Dakota Walters
"Kathryn was very knowledgable she whipped up a quote for all my insurance needs and was very quick to respond if your looking for better insurance prices i highly recommend to give them a call and see if they can meet your needs!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathryn was able to assist you promptly and effectively. Your recommendation means a lot to us, and we're glad we could meet your insurance needs!"
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Amanda Carranco

September 15, 2025

5  out of  5
rating by Amanda Carranco
"I have been with James Gowen for over a decade and him and his staff continue to impress me with their hospitality and service 🥰 They are family! They anticipate my every need and have made every life change painless when updating with them and when needing to add additional protection for my family. In addition to that, all of the staff are just good people ☺️ Kathryn is my go to person when I need anything; however, all staff have taken on that role when I have needed them. I am so grateful for James Gowen, his team and State Farm Insurance!"
We responded:
"Thank you so much, Amanda, for sharing your wonderful experience with us. It's truly rewarding to hear that our team has been able to provide you with the service and support you deserve over the years. We're delighted to know that Kathryn and the rest of the team have been there for you whenever needed. Your kind words and trust mean a lot to us, and we're grateful to have you as part of our State Farm family."
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Bridget Means

August 30, 2025

5  out of  5
rating by Bridget Means
"James Gowen with State Farm went above and beyond to get me the best quote possible. He made the process simple, quick, and stress-free while ensuring I had the most affordable coverage for my needs. Highly recommend his service!"
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that James was able to make the process simple and stress-free while finding the best coverage for you. Your recommendation means a lot, and we're glad to have met your expectations."
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Jamie Blakely

August 28, 2025

5  out of  5
rating by Jamie Blakely
"I am amazed withe the help that I received from Russell Lewis. We made a long term plan!"
We responded:
"Thank you for sharing your experience, Jamie. It's wonderful to hear that Russell was able to assist you in creating a long-term plan. We appreciate your feedback and are glad to know you had a positive experience with us. Your satisfaction is important, and we're here to help whenever you need us."
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Are you kidding me?

June 3, 2025

5  out of  5
rating by Are you kidding me?
"Working with Russell Lewis at James Gowen State Farm has been a great experience! Russell is extremely knowledgeable in all areas of insurance but he helped me with Home & Auto. I had a ton of questions, he was patient, kind & helped me with my two teenage kids and their car insurance, plus my homeowners insurance dropped! Great guy! I’d call him everytime!"
We responded:
"Thank you for sharing your experience with Russell at our agency. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Chris Hinds

June 2, 2025

5  out of  5
rating by Chris Hinds
"Russell has been straight forward and transparent with everything. He gave me a better value for a cheaper price. I was excited to switch over to statefarm because of Russell."
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Serena Spann

May 7, 2025

5  out of  5
rating by Serena Spann
"Russell Lewis is so patient, very personable and treated me with respect. All encounters with him were very professional."
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Dylan Mashburn

April 8, 2025

5  out of  5
rating by Dylan Mashburn
"Kathryn is amazing, and gets you the best deals! Everyone there is amazing!!"
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Pamela Perry

April 3, 2025

5  out of  5
rating by Pamela Perry
"My experience with Erick was awesome! Saved me triple the cost I once experienced on my home and car insurance. Thanks Erick."
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Tim Yarbrough

April 1, 2025

5  out of  5
rating by Tim Yarbrough
"Russell did a great job throughout the whole process!!!"
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Jacob Butler

April 1, 2025

5  out of  5
rating by Jacob Butler
"I worked with Russell Lewis to get my house, and vehicles insured with State Farm. I had a wonderful, seamless experience and could not recommend him enough. Russell was incredibly responsive and went above and beyond to make this process easy. I have worked with several insurance agents in Arkansas and this was by far the best experience."