State Farm® Insurance Agent James Gowen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jason R3D
September 11, 2026
5
out of
5
rating by Jason R3D
"The best insurance team around fast service and the best attitudes anyone could ask for great team and great people thank you James Gowen and your amazing Crew"
We responded:
"Jason, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - James Gowen and Team "
Celena Thompson
September 8, 2026
5
out of
5
rating by Celena Thompson
"Kathryn was a great with helping me get covered!! She was so sweet and patient with us. 10/10 recommend going to her"
We responded:
"Hi Celena, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent James Gowen’s team. Please reach out to us if any questions come up! - James Gowen’s Insurance Team "
Shawn
September 4, 2026
5
out of
5
rating by Shawn
"Very polite and professional, helped me with my insurance needs quickly. I highly recommend A+"
We responded:
"Wow, thank you for the 5-star review, Shawn! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
GerriJo Hibbs
September 3, 2026
5
out of
5
rating by GerriJo Hibbs
"Kathryn was absolutely amazing to work with. She was informative and efficient and ensured all of my needs were met. 10/10 recommend"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Kathryn provided such excellent service and met all your needs. Your recommendation means a lot to us!"
Juliet Johnson
September 2, 2026
5
out of
5
rating by Juliet Johnson
"Great company experience!!"
We responded:
"Thank you so much for the 5 stars, Juliet! We truly appreciate your feedback and are always happy to help whenever you need us. "
Tisha R
August 17, 2026
5
out of
5
rating by Tisha R
"Russell did an outstanding job and saved so much money!"
We responded:
"Tisha, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - James Gowen and Team "
Donald Ivy, Jr.
August 11, 2026
5
out of
5
rating by Donald Ivy, Jr.
"Saved me a good bit of money!"
We responded:
"Donald, thank you for the amazing review! Our Jacksonville insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - James Gowen, your State Farm Agent "
Amber Lowrey
August 6, 2026
5
out of
5
rating by Amber Lowrey
"Kassandra Brooks was very knowledgeable and helpful to get my insurance quote purchased quickly. She was very happy and friendly. Best experience with getting car insurance! Thank you so much!"
We responded:
"Hi Amber, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - James Gowen, Your State Farm Agent "
Stephanie Shinall
July 17, 2026
5
out of
5
rating by Stephanie Shinall
"Chris did a great job keeping things simple and saving me money at the same time. Great experience so far!!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Jacksonville. "
Peyton Sanders
July 1, 2026
5
out of
5
rating by Peyton Sanders
"Wonderful experience. Very helpful agent"
We responded:
"Peyton, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Brent Johnston
June 22, 2026
5
out of
5
rating by Brent Johnston
"Top notch customer service and attention to detail. Great people great communication"
We responded:
"Brent, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent James Gowen’s Team here in our Jacksonville office. "
Bradley
June 11, 2026
5
out of
5
rating by Bradley
"Worked with Kathryn for several days with a problem that wasn’t necessarily her problem but she helped resolve the issues I was having it was absolutely amazing! I’m so very thankful for all she did."
We responded:
"Bradley, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent James Gowen’s Team is just a call or email away!"
Shelda Suviaz
June 9, 2026
5
out of
5
rating by Shelda Suviaz
"I recently bound my homeowners insurance with State Farm, and the entire process was incredibly smooth from start to finish. Russell was extremely helpful, knowledgeable, and patient in answering all of my questions. He took the time to explain my coverage options in a way that was easy to understand and made sure I felt confident in my decisions.
What I expected to be a complicated process turned out to be quick, straightforward, and stress-free thanks to Russell’s professionalism and attention to detail. It’s refreshing to work with someone who genuinely takes the time to educate their clients rather than just sell a policy.
If you’re looking for homeowners insurance and want someone who is informative, responsive, and easy to work with, I highly recommend Russell and the team at State Farm.
Thank you for making the experience so easy!"
We responded:
"Thank you for your kind review of State Farm Agent James Gowen’s Team. We appreciate it!"
Susan Williams
June 1, 2026
5
out of
5
rating by Susan Williams
"I thought Russ Lewis did an outstanding job. He was very helpful. He answered all my questions and I’m very satisfied."
We responded:
"Susan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent James Gowen’s Team—we are always here to help!"
Brantley Knight
May 27, 2026
5
out of
5
rating by Brantley Knight
"Russ is great! Really knows his stuff and is super friendly. Saved me enough on my auto insurance to add a good life policy at basically no cost over what I was paying already just for auto insurance. Highly recommend them for all your insurance needs!"
We responded:
"We appreciate your review, Brantley. We are so happy that you had such a wonderful experience with State Farm Agent James Gowen’s Team here in Jacksonville ! "
Seth
May 22, 2026
5
out of
5
rating by Seth
"Kathryn Mashburn from James Gowen State Farm saved me a lot of money!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Richard Baer
May 22, 2026
5
out of
5
rating by Richard Baer
"Russel Lewis was amazing he hooked me up with not only better coverage but more coverage and a much lower cost for all of it then I was PAYING.for much less coverage!!! THANK YOU, SIR. IM VERY, VERY PLEASED thank you Chris for all the help today I'm a happy man today because of your knowlage 💯 grateful TY TYVM!!!!!!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russel was able to assist you in finding better coverage at a lower cost. Your satisfaction is our priority, and we're delighted to know you're pleased with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
Melody Dittmer
May 18, 2026
5
out of
5
rating by Melody Dittmer
"Russell is the GOAT! He was able to get me the best rate and coverage while answering all my questions."
We responded:
"Thank you for your kind review of State Farm Agent James Gowen’s Team. We appreciate it!"
Latresha Williams
May 6, 2026
5
out of
5
rating by Latresha Williams
"I’m not sure what the lady name that assisted me but she was amazing. I loved her bubbly personality and she answered all my questions with a very cheerful attitude."
We responded:
"Thank you for your kind words, Latresha! We are thrilled to hear that Chris provided you with excellent service and made you feel valued as a customer. We appreciate your feedback and look forward to assisting you in the future."
Sean Taheryan
May 5, 2026
5
out of
5
rating by Sean Taheryan
"Kindness and friendly
Professional
Great price
Thank you"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Whitney Cupples
May 4, 2026
5
out of
5
rating by Whitney Cupples
"Had a great experience! Easy to work with and get a great deal."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Harvey Freeman
May 2, 2026
5
out of
5
rating by Harvey Freeman
"The lady was very pleasant professional just sense of humor just good person all around very well pleased"
We responded:
"Thank you for the fantastic review, Harvey! We are always here to help with your insurance needs here in Jacksonville . "
Chris Carter
May 2, 2026
5
out of
5
rating by Chris Carter
"Helpful and courteous"
We responded:
"Thank you so much for the 5-stars, Chris! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent James Gowen’s Team anytime."
Latasha Camp
April 22, 2026
1
out of
5
rating by Latasha Camp
"I tried on several occasions to email but I never received a response. When I call the office, I'm told they would return my call, but never do. If the response is this poor, I think I'd be best served by AI. If it only happened once, I would say it was just an oversight but since it's occurred several times, it's a habit."
Duane Herndon
April 9, 2026
5
out of
5
rating by Duane Herndon
"I have been purchasing insurance for many, many years and I cannot ever recall receiving the level of service that was provided by Ms. Mashburn of this State Farm agency. I highly recommend them for their level of service, professionalism, and the polite manner in which I was treated! They offer great rates on top of the exceptional service. You owe it to yourself to give them a call!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent James Gowen’s Team! We deeply appreciate your kind words here in Jacksonville . "