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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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:Chad Gibson

July 22, 2024

5  out of  5 rating by :Chad Gibson
"Great service. Really polite and quick"
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Carrie Hoover

July 19, 2024

5  out of  5 rating by Carrie Hoover
"The staff at James Gowen is awesome. Ms. Katherine & Ms. Cassandra, just to name two of them. Very welcoming & friendly no matter what you are calling them about. Also very prompt in returning phone calls, which I find very helpful. & I always get to talk to an actual PERSON. Thank you, James Gowen St. Farm!!"
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GerriJo Hibbs

July 19, 2024

5  out of  5 rating by GerriJo Hibbs
"Kathryn was absolutely amazing to work with. She was informative and efficient and ensured all of my needs were met. 10/10 recommend"
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Kyle Quinn

July 19, 2024

5  out of  5 rating by Kyle Quinn
"Kathryn does a good job and I appreciate the whole staff making sure my insurance needs are met, i am glad to be with this insurance co"
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Jesusita Rockamore

July 18, 2024

5  out of  5 rating by Jesusita Rockamore
"I called today to make a payment with Chris and he was pleasant and took care of my reason for calling. Thank you Chris"
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Richard Carter

July 18, 2024

5  out of  5 rating by Richard Carter
"Wonderful staff that care about you and take care of your needs."
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Dakota Walters

July 18, 2024

5  out of  5 rating by Dakota Walters
"Kathryn was very knowledgable she whipped up a quote for all my insurance needs and was very quick to respond if your looking for better insurance prices i highly recommend to give them a call and see if they can meet your needs!"
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ella swindle

July 15, 2024

5  out of  5 rating by ella swindle
"This was my first time getting insurance by myself, since I've always been on my parents policy. Erick made this super simple for me, explained everything, and answered all of my questions. A friend of mine referred me to him, and now I see why. Not only did I get my vehicle insured, but he also gave me the option to bundle life insurance. I'm only 19, but you never know what could happen. I'm happy to know that I am insured now, considering tomorrow is never promised. This whole process was done within a few hours, and probably would have been done sooner if I didn't work a full time job. You can really tell, even speaking over the phone, that Erick really cares about helping his customers. Thank you, Erick, for going above and beyond for making this process so easy for me."
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Jeshurun Brito

July 11, 2024

5  out of  5 rating by Jeshurun Brito
"Jill did a wonderful job helping me get renter's and car insurance! Looking forward to some good life insurance as well"
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Kathy Lowrey

July 11, 2024

5  out of  5 rating by Kathy Lowrey
"I am very pleased with my experience. It was pleasant and painless."
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Allison Fonner

July 11, 2024

5  out of  5 rating by Allison Fonner
"Though they were not able to quote me a price on Homeowners Insurance, Erick was super nice to work with! I have never had a problem out of Statefarm in the 3yrs I have been a customer!"
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Daniel Shults

July 8, 2024

5  out of  5 rating by Daniel Shults
"Kassandra was a dream to work with. So helpful and prompt!"
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Cassie Rogers

July 6, 2024

5  out of  5 rating by Cassie Rogers
"Everyone in this office is incredibly efficient, friendly, and helpful! I am very thankful for the service they’ve provided for me and my family."
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Latasha Phillips

July 1, 2024

5  out of  5 rating by Latasha Phillips
"This agency has insured all my needs. They contact me back in a timely manner and answer any questionsi may have. I would highly recommend."
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snchism

June 29, 2024

5  out of  5 rating by snchism
"I have been a customer for over 10 years. The rates are reasonable and they really do work with you to make sure you get all the discounts and deals to save money! Keep up the great work!"
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Amber Break

June 28, 2024

5  out of  5 rating by Amber Break
"Great customer service skills and very informative, would recommend to anyone!!!"
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Dillon Farmer

June 28, 2024

5  out of  5 rating by Dillon Farmer
"Katheryn from State Farm is like a guardian angel for my insurance needs. Her responsiveness and kindness have provided me with a sense of security and peace of mind, knowing that I have someone who genuinely cares about my protection. Whether it's a quick question or a detailed concern, Katheryn is always there with a reassuring smile in her voice, ready to guide and support. It's not just insurance; it's a relationship built on trust and outstanding service. Thank you, Katheryn, for being the beacon of reliability and care in the often unpredictable world of insurance."
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Latresha Williams

June 28, 2024

5  out of  5 rating by Latresha Williams
"Chris was so helpful, very professional and shows that he cares about the customers. Thanks for reaching out to me!"
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nirvana mcclain

June 28, 2024

5  out of  5 rating by nirvana mcclain
"Best State Farm around!! I couldnt ask for a better insurance agency. Kathryn always goes above and beyond to help me find savings, keep me up to date on any of my policy changes and just give all around great customer service. Ive been with them for 4 years now and wouldnt change a thing."
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Jessica Timms

June 28, 2024

5  out of  5 rating by Jessica Timms
"I can’t recommend the team at James Gowen State Farm enough! Chris Walker goes above and beyond to make sure you get the help you need. He does a great job at getting you a quote and keeping you updated on the status of getting your policy written. Katherine is knowledgeable and worked hard to help me get the best coverage at the best rate for my auto policy too! She even called me and had my policy in place before the DMV even opened, making sure I’d be insured as soon as we got our new car tagged out! Everyone at James Gowen State Farm is friendly, works as a team to take care of you, and provides excellent customer service the whole way! They’ve earned my business for sure!"
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DAM13N TV

June 27, 2024

5  out of  5 rating by DAM13N TV
"This beautiful lady gave us exemplary customer service when I came to pay my bill, and she gave us great hospitality with complementary drinks"
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Melissa Turner

June 27, 2024

5  out of  5 rating by Melissa Turner
"Erick was so very polite and helpful. He answered any and all questions, most before I even asked with his in-depth explanations. Absolutely the most kind and compassionate person."
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David Hill

June 26, 2024

5  out of  5 rating by David Hill
"Katheryn and other staff members are excellent workers greatly appreciate everytine I have questions they have answers and also quick with returning my calls God bless and keep up the great team work"
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Jodi Carpenter

June 21, 2024

5  out of  5 rating by Jodi Carpenter
"Working with Russell has been amazing! He has made everything so clear and easy. Not only is he funny and kind, he is extremely knowledgeable and just a joy to work with. I would highly recommend Russell and the entire team at the James Gowan State Farm Agency."
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Sandy Him

June 19, 2024

5  out of  5 rating by Sandy Him
"Chris was my agent we were in the process of purchasing a home and our current insurance company was giving us a hard time with insuring our new home. I called Statefarm and Chris was able to answer all my questions and was able to set up our home and auto policy’s thank you so much for keeping this transition easy!"