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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darrell McCauley

April 2, 2026

5  out of  5
rating by Darrell McCauley
"I just got off the phone with the real nice lady named Catherine with James gowen State farm insurance she was very nice and very helpful and very professional I'm glad that there are people like her that are around to help people . Thank you very much"
We responded:
"Darrell, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Marc Greenleaf

April 1, 2026

5  out of  5
rating by Marc Greenleaf
"No fishing pole here, just straight up big savings and great customer service!!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent James Gowen’s Team. "
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Brandi Pardue

March 18, 2026

5  out of  5
rating by Brandi Pardue
"I reached out online and they contacted me the next day. They were very helpful and had great communication. I was able to get the policy that I needed at an affordable price. I was happy with my experience."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Tilden Gaspard Jr

March 17, 2026

5  out of  5
rating by Tilden Gaspard Jr
"Very friendly and knowledgeable. Prefer to be with a local insurance agent than with an online only ai bot system that you can't ever talk with."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Camper Ham

March 13, 2026

5  out of  5
rating by Camper Ham
"Katherine is the best and left me with alot more extra money then I had before and put all my insurances in 1 easy spot. Like a good neighbor state farm is there."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Frosty

March 11, 2026

5  out of  5
rating by Frosty
"Courtney is awesome"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent James Gowen’s Team here in Jacksonville . "
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vicky mcentire

March 10, 2026

5  out of  5
rating by vicky mcentire
"Great❤️❤️"
We responded:
"Thank you for the 5-star review, vicky! Here on State Farm Agent James Gowen’s Team, we are proud to serve our community and appreciate your recognition. "
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Makesha Hunt

March 10, 2026

5  out of  5
rating by Makesha Hunt
"I had a great experience getting my home and auto insurance with this company. The agent took his time and explained everything. It was a smooth process."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Bliss Hickman

March 5, 2026

5  out of  5
rating by Bliss Hickman
"Thank you Mrs. Katherine for helping out with my insurance! You rock!"
We responded:
"Bliss, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent James Gowen’s Team is just a call or email away!"
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LaTasha Miller

March 4, 2026

5  out of  5
rating by LaTasha Miller
"Quick, easy, and affordable. I hope my journey with State Farm continues to go as my introduction did. Agent Chris is amazing; he took time to reach out, and provide me coverage that beats my old insurance provided at a cheaper rate. ; ) highly recommended."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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William and Lori Newman

March 2, 2026

5  out of  5
rating by William and Lori Newman
"I had spoken to Russell over a month ago but have not been able to return. He was so personable and professional. Upon my return today we opened new auto insurance. I appreciate how thorough and comfortable the process was."
We responded:
"We are grateful for your 5-star review, William! Thanks for taking a moment to share your positive rating of State Farm Agent James Gowen’s Team here in Jacksonville . "
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Braeden

March 2, 2026

5  out of  5
rating by Braeden
"Man Chris was awesome! Easy and down to earth to work with!"
We responded:
"Braeden, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent James Gowen’s Team is just a call or email away!"
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Richard Baer

February 23, 2026

5  out of  5
rating by Richard Baer
"Russel Lewis was amazing he hooked me up with not only better coverage but more coverage and a much lower cost for all of it then I was PAYING.for much less coverage!!! THANK YOU, SIR. IM VERY, VERY PLEASED"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Russel was able to assist you in finding better coverage at a lower cost. Your satisfaction is our priority, and we're delighted to know you're pleased with the service. We appreciate your feedback and look forward to continuing to meet your insurance needs."
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Sophia Toth

February 23, 2026

5  out of  5
rating by Sophia Toth
"We’ve been customers for a few years now, and we are so impressed! Great customer service and care for customers."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent James Gowen’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Jacksonville ."
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Capo zapo

January 30, 2026

1  out of  5
rating by Capo zapo
"Bro hooked me up with a better deal for my car! Months go by and it went up like 100 bucks and for some reason i had to keep paying cause they didnt know how to work auto pay"
We responded:
"Hi Javier, Thank you so much for your awesome review! I'm thrilled to hear that you got a better deal for your car. If you ever need anything else, feel free to reach out. "
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Amanda Simmons

January 22, 2026

5  out of  5
rating by Amanda Simmons
"I was referred to State Farm by my best friend last year. When I initially reached out, the cost for coverage was the same as what I was currently paying with Direct. So Chris told me he would keep my number and let me know of any rate decreases. Well today, he saved me $287 /mo by switching from Direct back to State Farm! I am so thankful for his dedication & concern to help me out. That is most definitely above & beyond customer service & customer satisfaction isn’t even a question!! Thank you Chris!!!!"
We responded:
"Thanks Amanda! I appreciate you giving us a chance to take care of your insurance needs. And I'm glad we could save you some money!"
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Sd beman

January 15, 2026

5  out of  5
rating by Sd beman
"Excellent service, painless changes. Whatever you are paying Catherine, it’s not enough. She is the reason you have my business."
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Laquasha Smith

January 2, 2026

5  out of  5
rating by Laquasha Smith
"Russell is amazing and the service is top tier"
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Debbie Lipka

December 23, 2025

5  out of  5
rating by Debbie Lipka
"I was looking for more affordable insurance. Kassandra from StateFarm contacted me. She gave me the best quote. I was still looking. She kept in contact. She is so sweet, and easy to talk to. Her persistence, and personality convinced me. I want her to be my insurance provider. 100%. Ty Kassandra. I’m saving half of what I was paying. 😊. 👊Kassandra!"
We responded:
"Thank you so much for sharing your experience with us! It's wonderful to hear that Kassandra was able to assist you in finding a more affordable insurance option and that her persistence and personality made such a positive impression. We're delighted to have you as part of our State Farm family and are pleased to know you're saving significantly. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Kassandra. "
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Jennifer Winn

December 17, 2025

5  out of  5
rating by Jennifer Winn
"Kassandra with James Gowan State Farm went above and beyond to find me all the discounts she could. She is so easy to work with!"
We responded:
"Thank you, Jennifer, for sharing your experience with Kassandra. It's wonderful to hear that she was able to assist you in finding all the discounts available and that you found working with her so easy. Your feedback is greatly appreciated, and we're delighted to know you had such a positive experience with our team."
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nisha pooh

December 16, 2025

5  out of  5
rating by nisha pooh
"Mrs. Courtney is always nice and has wonderful customer service and always make sure I get the right quote I need"
We responded:
"Thank you so much for sharing your positive experience with Mrs. Courtney. It's great to hear that her customer service and attention to your needs have made a difference. Your feedback is truly appreciated and helps us continue to provide the best service possible."
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Regina Johnson

December 9, 2025

5  out of  5
rating by Regina Johnson
"The representative was great at explaining everything"
We responded:
"Thank you, Regina, for sharing your positive experience. It's wonderful to hear that our representative was able to clearly explain everything to you. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Kevin Miller

November 26, 2025

5  out of  5
rating by Kevin Miller
"Russell was very knowledgeable and treated me with respect and kindness."
We responded:
"Thank you, Kevin, for sharing your experience with us. It's wonderful to hear that Russell was able to assist you with such knowledge and respect. We appreciate your feedback and are glad to know you felt well taken care of. Your satisfaction is important to us, and we're here to help whenever you need."
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Shelly Henard

November 26, 2025

5  out of  5
rating by Shelly Henard
"I can’t recommend James Gowen’s office enough! Julia goes over and beyond for me and has since I opened my first policy with her almost 15 years ago! She truly cares about all of her customers!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for nearly 15 years. It's wonderful to hear that Julia has consistently provided you with exceptional service and care. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family."
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Jaydyn

November 25, 2025

5  out of  5
rating by Jaydyn
"Amazing service! I got everything I needed and new insurance for my car!"
We responded:
"Thank you, Jaydyn, for sharing your experience! It's wonderful to hear that you received everything you needed and are satisfied with your new car insurance. Your feedback is greatly appreciated and helps us continue to provide excellent service. If you have any more questions or need further assistance, feel free to reach out."