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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brandi Pardue

April 19, 2024

5  out of  5 rating by Brandi Pardue
"I reached out online and they contacted me the next day. They were very helpful and had great communication. I was able to get the policy that I needed at an affordable price. I was happy with my experience."
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Michelle Moore

April 17, 2024

5  out of  5 rating by Michelle Moore
"I switched my insurance to James Gowan State Farm a few years ago and they are always nice and helpful. Saved me a lot on my car insurance. Had 1 claim, hail damage, and there were no problems get my claim turned in and taken care of."
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Stephanie Siegfried

April 17, 2024

5  out of  5 rating by Stephanie Siegfried
"The transition from our other insurance company was completely seamless! Chris with James Gowen agency was so nice to work with. He offered just the right amount of help and was eager to answer any questions we may have had."
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Abby Shannahan

April 13, 2024

5  out of  5 rating by Abby Shannahan
"James is very helpful!! Every interaction with him has gone smooth and quick! He is very friendly and trustworthy!"
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Jackson Montgomery

February 23, 2024

5  out of  5 rating by Jackson Montgomery
"Man I miss James Gowen State Farm. After a move to Florida and a bad experience with an agent there, made me think I took such a good office for granted. Chris R especially was helpful getting things right even after a move. Call him for all your auto home or life needs."
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Josh Keeney

January 26, 2024

5  out of  5 rating by Josh Keeney
"This agency is top notch with great customer service. Kassandra is very helpful and made everything very easy."
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Steven Bench

January 26, 2024

5  out of  5 rating by Steven Bench
"Great service, Kassandra really made the whole process easygoing."
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Gabrielle Brooks

January 15, 2024

5  out of  5 rating by Gabrielle Brooks
"State Farm is the best insurance company! Kassandra is very helpful and knowledgeable when providing auto, life, and renters insurance. She takes the time to make her customers feel important!"
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J's Daily Fisher.

January 15, 2024

5  out of  5 rating by J's Daily Fisher.
"Customer service is A1. Had an issue it was resolved in minutes. Kind an friendly. Highly recommended."
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CAROLE JENNINGS

August 7, 2023

1  out of  5 rating by CAROLE JENNINGS
"They never answer the phone. You leave a message and they NEVER call you back. Just needed a simple question answered. Last I called had been 2 weeks and still NO return call. I am so glad that my agent in Indiana is not like this. They answer or they return the call same day, if not the next morning. I have State Farm as well."
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lindsey rich

May 31, 2023

5  out of  5 rating by lindsey rich
"this is an amazing and professional team!"
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L Rich

May 30, 2023

5  out of  5 rating by L Rich
"Friendly and knowledgeable staff. Whether I call or come into the office, there is little to no waiting time and I am always greeted by a smiling face. Glad to know that customer service still exists in this world where people expect you to do everything online by yourself. At my age online is not an option I prefer."
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Rachel McMinn

May 30, 2023

5  out of  5 rating by Rachel McMinn
"very bright environment with so many amazing people to help. ive never had a bad experience."
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Hailey Marie

May 30, 2023

5  out of  5 rating by Hailey Marie
"They made the transfer from one agent to another so smooth and simple. Great office staff, very friendly and inviting!"
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Madelynne Southall

May 30, 2023

5  out of  5 rating by Madelynne Southall
"This staff has been so helpful with all of my insurance needs! Definitely recommend!"
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Crystal Dominguez

February 23, 2023

5  out of  5 rating by Crystal Dominguez
"I just want to say that I have been with you guys since I got insurance 20 years ago and Kathryn Mashburn, Hailey Turner are amazing ladies and have taken every situation I have had and gone above and beyond to help me with everything.. these ladies are the exceptional example of great customer service and they actually care to help Great job ladies I appreciate you guys!"
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Tracie Nesmith-Hill

February 3, 2023

5  out of  5 rating by Tracie Nesmith-Hill
"One of the best agents I get the opportunity to work with!"
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Joyce Brown

January 12, 2023

5  out of  5 rating by Joyce Brown
"I went in to have a payment change of bank. The staff is always polite and friendly. The company has been good to me so far."
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Carson Swede

September 27, 2022

5  out of  5 rating by Carson Swede
"Super kind and helpful associates! Helped me get my first insurance and made it less scary than I originally perceived! Can not say enough good things about this business."
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Quentin Parker

December 27, 2021

5  out of  5 rating by Quentin Parker
"James and his staff have taken great care of our insurance needs. Highly recommend!"
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Diane Castleman

September 22, 2021

1  out of  5 rating by Diane Castleman
"Won't get back with you"
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Sherry Steverson

June 14, 2021

5  out of  5 rating by Sherry Steverson
"I needed to file a claim and they jumped all over it. Got me set up for a tow rental car and all I love State Farm!"
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Bella Bug

January 21, 2021

5  out of  5 rating by Bella Bug
"This place is awesome"
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Daniela Rose

November 24, 2020

5  out of  5 rating by Daniela Rose
"Very professional man and really cares about your life process and how your coverage."
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Steven Sauls

August 28, 2020

5  out of  5 rating by Steven Sauls
"Always helpful and will make sure you aren't paying for policies you don't need."