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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of :Chad Gibson

:Chad Gibson

March 26, 2025

5  out of  5
rating by :Chad Gibson
"Great service. Really polite and quick"
We responded:
"Thank you for your kind words, Chad! We're thrilled to hear you had a positive experience with our team. Your feedback is greatly appreciated!"
Profile photo of Albert Bass

Albert Bass

March 13, 2025

5  out of  5
rating by Albert Bass
"Mr Eric has made this conversation great he has educated on policy's and choices. I can make he is very persistent. He has excellent customer service. He has also saved me money I was happy he stuck it out with me it didn't take convincing it only took him to be knowledgeable. And patient. I appreciate he service. And his time. He is the reason I am coming to state farm. He was very detailed. On policy's and detailed in the coverages. And answered every questions in detail Eric made me feel. Like. Family and just not a customer"
We responded:
"Thank you, Albert, for sharing your experience with us. It's wonderful to hear how Eric's knowledge and patience made a positive impact on your decision to choose State Farm. We're delighted that he provided detailed information and excellent customer service, making you feel like part of the family. Your feedback is greatly appreciated, and we're glad to have you with us."
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Luciana Ridgel

March 6, 2025

5  out of  5
rating by Luciana Ridgel
"My last insurance company moved out of the state and I was left scrambling and trying to find both, car and homeowner’s insurance. Every place that I contacted had the most unreasonable rates and was nowhere near what I had been paying previously until I came I across Christopher Rawlings at the James Gowen State Farm Agency. Christopher was able to get me some competitive rates while also making the process stress free and easy. He did all the leg work! He contacted my mortgage company and all the paperwork was electronically signed the same day. The process was so streamlined that I end up referring my dad as well. I highly recommend this company!"
We responded:
"Thank you, Luciana, for sharing your experience with us. It's wonderful to hear that Christopher was able to assist you with competitive rates and a smooth process for both your car and homeowner’s insurance. We're glad to have made the transition easy for you and appreciate your recommendation to your dad. Your feedback is invaluable, and we're here to help with any future insurance needs you may have."
Profile photo of Jason Appleby

Jason Appleby

March 1, 2025

5  out of  5
rating by Jason Appleby
"I signed onto the insurance because the broker Chris, who called me months ago when I didn’t need it made an impression I remembered it and later on when I did it was easy to sign on! Thanks for the help, Chris! God speed! 😆"
We responded:
"Thank you for sharing your experience, Jason! It's great to hear that Chris made a lasting impression and that the process was smooth when you decided to sign on. We appreciate your feedback and are glad to have you with us. If you need any further assistance, feel free to reach out. Godspeed to you too!"
Profile photo of Levi Ross

Levi Ross

February 25, 2025

5  out of  5
rating by Levi Ross
"Great agent! If he doesn’t know the answer right away he will figure it out and get back to you quickly with answers!"
We responded:
"Thank you, Levi, for your fantastic review! It's great to hear that you appreciate the dedication to finding the right answers quickly. Your feedback is invaluable, and we're glad to have met your expectations. If there's anything else you need, feel free to reach out."
Profile photo of Kali Moffett

Kali Moffett

February 20, 2025

5  out of  5
rating by Kali Moffett
"He was very informational about everything and super easy going which is great for over the phone conversations! Got me a quote super quick and easy sign up! Definitely worked around my schedule really well and a wonderful person!"
We responded:
"Thank you, Kali, for sharing your experience! It's great to hear that the process was smooth and accommodating to your schedule. Providing clear and helpful information is always a priority, and it's wonderful to know that it made a positive impact on your experience. Your feedback is truly appreciated!"
Profile photo of Bryan

Bryan

February 15, 2025

5  out of  5
rating by Bryan
"Russell was very professional and made the experience very easy."
We responded:
"Thank you, Bryan, for sharing your positive experience with Russell. It's wonderful to hear that he provided you with professional service and made the process easy. Your feedback is greatly appreciated."
Profile photo of CARNELL Jones

CARNELL Jones

February 14, 2025

5  out of  5
rating by CARNELL Jones
"Mallory is a great employee She very helpful and nice"
We responded:
"Thank you, Carnell, for sharing your positive experience with Mallory. It's wonderful to hear that she was helpful and nice during your interaction. Your feedback is greatly appreciated and will be shared with Mallory and the team. We're committed to providing excellent service, and it's rewarding to know we're meeting your expectations."
Profile photo of Jason Angerer

Jason Angerer

February 12, 2025

5  out of  5
rating by Jason Angerer
"Russell helped me out! Very nice guy!"
We responded:
"Thank you, Jason, for sharing your positive experience with Russell. It's great to hear that he was able to assist you and that you found him to be very nice. Your feedback is truly appreciated, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
Profile photo of Jason Angerer

Jason Angerer

February 12, 2025

5  out of  5
rating by Jason Angerer
"Russell helped me out! Very nice guy!"
We responded:
"Thank you, Jason, for sharing your positive experience with Russell. It's great to hear that he was able to assist you and that you found him to be very nice. Your feedback is truly appreciated, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
Profile photo of Michael Roberson

Michael Roberson

February 4, 2025

5  out of  5
rating by Michael Roberson
"Best insurance company I've ever dealt with."
We responded:
"Thank you for the wonderful review, Michael. "
Profile photo of K Renee

K Renee

February 4, 2025

5  out of  5
rating by K Renee
"I’ve had great clear communication with the staff and they are always willing to help. Chris is very professional and helped me switch over my homeowner insurance. Now I have car and homeowner insurance 🙂 Thanks Chris."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that our team, especially Chris, provided you with clear communication and professional assistance in switching your homeowner insurance. We're glad to have you as a valued customer for both your car and homeowner insurance needs. Your feedback is greatly appreciated!"
Profile photo of Jesus Gutierrez

Jesus Gutierrez

January 30, 2025

5  out of  5
rating by Jesus Gutierrez
"Exelente trato exelente comunicasion muy bien explicado todo lo que necesitava saber el joven que me atendio fue muy amable con migo sin duda la mejor aseguradora con la que eh trabajado!"
We responded:
"Gracias por compartir tu experiencia. Nos alegra saber que recibiste un trato excelente y que toda la información fue explicada claramente. Valoramos mucho tus palabras y nos motiva a seguir ofreciendo el mejor servicio posible."
Profile photo of javier peral

javier peral

January 25, 2025

5  out of  5
rating by javier peral
"Bro hooked me up with a better deal for my car!"
We responded:
"Hi Javier, Thank you so much for your awesome review! I'm thrilled to hear that you got a better deal for your car. If you ever need anything else, feel free to reach out. "
Profile photo of Laura Brewer

Laura Brewer

January 22, 2025

5  out of  5
rating by Laura Brewer
"Kathryn has been amazing every step of the way. She is truly heaven sent as is everyone in this office!"
We responded:
"Hi Laura, Thank you so much for your wonderful review! We're thrilled to hear that Kathryn and the team have made such a positive impact on your experience. Your kind words mean a lot to us. Best wishes, James Gowen's Team"
Profile photo of Fred Barrow

Fred Barrow

January 22, 2025

5  out of  5
rating by Fred Barrow
"He was very polite and gave me great details on what I will receive for my money."
We responded:
"Hi Fred, Thank you so much for your kind words and the fantastic 5-star review! I'm thrilled to hear that you found the details provided helpful and that you had a positive experience. If you have any more questions or need further assistance, feel free to reach out anytime. Best regards, James"
Profile photo of Brianna Tobin

Brianna Tobin

January 22, 2025

5  out of  5
rating by Brianna Tobin
"Russell went above and beyond, very friendly, highly recommend!"
We responded:
"Hi Brianna, Thank you so much for your wonderful review! We're thrilled to hear that Russell provided you with such a positive experience. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. Best wishes"
Profile photo of Joseph Velez (Joe)

Joseph Velez (Joe)

January 21, 2025

5  out of  5
rating by Joseph Velez (Joe)
"Great customer service. Russell was very helpful and knowledgeable with my policy needs."
We responded:
"Hi Joe, Thank you so much for your kind words and for taking the time to leave a review. I'm thrilled to hear that Russell was able to assist you effectively with your policy needs. We strive to provide knowledgeable and helpful service to all our customers. If you have any more questions or need further assistance, feel free to reach out. Best regards, James"
Profile photo of Jonathan Gamble

Jonathan Gamble

January 18, 2025

5  out of  5
rating by Jonathan Gamble
"Smooth transition from my previous company. In and out in less than 30. Reached out on one day and Erick had me hooked up and insured the next. It is much appreciated ."
We responded:
"Thanks for sharing your experience, Jonathan! It's great to hear that Erick made the transition smooth and efficient for you. Your feedback is much appreciated!"
Profile photo of Leah Diallo

Leah Diallo

January 17, 2025

5  out of  5
rating by Leah Diallo
"I had the pleasure of working with Russell Lewis with James Gowen State Farm for my home insurance needs, and I couldn't be happier with the experience. Russell was available, professional, fast and he took the time to explain the options available to me, ensuring I understood the benefits of each policy available to me. I really appreciate him helping me with getting a new policy and updating my old policy. Thank you. Leah Diallo"
We responded:
"Thank you, Leah! It's wonderful to hear that Russell provided such excellent service for your home insurance needs. We're glad he could assist you with both your new and old policies. Your satisfaction is our priority!"
Profile photo of Zachery Bradley

Zachery Bradley

January 17, 2025

5  out of  5
rating by Zachery Bradley
"Mallory was very helpful and patient!!"
We responded:
"Thanks for the great feedback, Zachery! We're glad to hear Mallory was helpful and patient. Your satisfaction is important to us!"
Profile photo of Erick Velez

Erick Velez

January 17, 2025

5  out of  5
rating by Erick Velez
"I have work with them and I have nothing but great things to say. Mrs Katherine kathryn mashburn, she have been helpful even when I wasn't a customer."
We responded:
"Thank you, Erick! It's wonderful to hear about your positive experience with Mrs. Katherine Kathryn Mashburn. We're delighted she could assist you even before you became a customer. Your feedback means a lot to us!"
Profile photo of Arionna

Arionna

January 17, 2025

5  out of  5
rating by Arionna
"Kathryn has been very helpful with any question we may have and great communication"
We responded:
"Hi Arionna, Thank you so much for your wonderful feedback! I'm thrilled to hear that Kathryn has been so helpful and communicative. We truly appreciate your support and are here to assist with any questions you might have in the future. Best regards"
Profile photo of Alyssa Mashburn

Alyssa Mashburn

January 16, 2025

5  out of  5
rating by Alyssa Mashburn
"Kathryn Mashburn Helped us get our insurance all switched and did great"
We responded:
"Thanks for sharing your experience, Alyssa! It's wonderful to hear that Kathryn was able to assist you smoothly with your insurance switch. We appreciate your feedback and look forward to continuing to serve your insurance needs!"
Profile photo of Chapel Shults

Chapel Shults

December 19, 2024

5  out of  5
rating by Chapel Shults
"1,000% recommend James Gowen’s office with State Farm in Searcy. They have been there for me every step of the way. From guiding me step by step on what to do and expect when someone rear ended me to helping with the process of replacing my home’s damage roof to completing paperwork for securing my homeowner’s insurance in my name only they have gone above of beyond. Kathryn at James’ office has personally seen my latest needs all the way through and the communication and dedication couldn’t have been better. Thank you for always getting me taken care of and for making me feel like a valued customer!!"
We responded:
"Thank you so much for your incredible feedback! It's wonderful to hear that the team has been able to support you through various situations, from handling an accident to securing your homeowner's insurance. Kathryn and everyone at the office are committed to providing the best service possible, and your words truly mean a lot. We're grateful for the opportunity to assist you and look forward to continuing to meet your needs!"